Buyer Protection

Buyer Protection

Learn more about our market-leading Buyer Protection.

What we offer

At Watch Collecting we want you to be delighted with every step of the buying process.

To support this, we offer market-leading Buyer Protection.

If your watch proves to be counterfeit, we are here to support you to get your money back.

Watch Collecting Buyer Protection means that you have 30 days after the end of the Live Auction or an agreed sale of the Auction Lot via Buy Now or Make an Offer, to report any problems to our support team.

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How it works

1. We contact the seller

We contact the seller and assess all the evidence.

We will support you in obtaining a full refund from the seller.

2. We find a solution

If no solution can be found, Watch Collecting will step in and help. You will send the watch to us at our expense.

Upon our verification of the watch as counterfeit, and assuming all other eligibility criteria are met, we will refund you your bid amount, site fee, and postage cost up to a maximum of £25,000.

More info

For full details of the Watch Collecting Buyer Protection read our Terms and Conditions.

To contact our support team request a call back now.